Refund Policy
WeaverTails – Refund Policy
Last Updated: 2/26/2025
At WeaverTails, customer satisfaction is our priority. Since all our products are made-to-order, we offer refunds and replacements only under specific conditions.
1. Defective or Damaged Products
If you receive a defective or damaged item, please email support@weavertails.com within 7 days of delivery with clear photos. We will gladly send a replacement or issue a full refund.
2. Items Lost in Transit
- If your order has not arrived within 10 business days beyond our estimated shipping times, please contact us.
- We will offer a replacement or full refund for lost packages.
- Customs delays may occur and are beyond our control.
3. Returns Policy
- We do not accept returns for refunds or exchanges.
- Our policy only covers defective, damaged, or lost items to keep our shipping free worldwide.
4. Lost or Stolen Packages
- WeaverTails is not responsible for lost or stolen packages confirmed as delivered.
- We will provide tracking details and carrier information for you to investigate with the shipping provider.
For any concerns, reach out to support@weavertails.com.
Thank you for supporting WeaverTails! 🖤